DELIVERY POLICY
1. All orders are processed within 3 to 4 business days (Monday – Friday).
2. Orders are not shipped or delivered on weekends or public holidays.
3. Additional days for the shipment may be applied to the customers due to the high volume of orders. The shipment may be delayed by a few days. If there is any delayed orders shipment, we will be contacted promptly to be advice estimated days of shipment.
4. All deliveries are only within Malaysia (Peninsular Malaysia / Sabah and Sarawak). Address (street names and postcode) must be correct and accurate.
5. Orders cannot be shipped to PO Boxes or inteenational address.
6. If the packaging seal is opened or damaged, DO NOT accept the parcel. Kindly contact us to let us know.
7. If you are not at home to receive parcel / purchased order, kindly contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.
8. If you are not at home to receive your purchased order, Please contact the courier service company within a stipulated timeframe for next deliveries or pick up.
9. If the order is not collected within the stipulated time, the order may be disposed and Goodwill Everest Sdn. Bhd. will not be liable to provide any refund for the amount purchased for that order.
10. We only use standard packaging materials for all orders.
11. We deliver each order to one delivery address within Malaysia (Peninsular Malaysia / Sabah and Sarawak.
12. Our collaborative courier partner : City-Link Express.
SHIPPING CHARGES
1. Shipping charges for your order will be calculated and displayed at checkout with below reference based on regions. * (The fee is subjected to change by the management without prior notice)
a) Parcel – Within Region (Within Peninsular Malaysia)
Rates Offered | ||
Zones | First 2 (KG) | Next 1 (KG) or part thereof |
All Zones | RM8.00 | RM2.00 |
b) Parcel – Inter – Region
i. Between Peninsular Malaysia and Sarawak
ii. Between Peninsular Malaysia and Sabah
Rates Offered | ||
Zones | First 2 (KG) | Next 1 (KG) or part thereof |
All Zones | RM8.00 | RM2.00 |
2. STRICTLY NO REFUND for shipping handling charges.
RETURN AND REFUND POLICY (APPLICABLE TO ITEM BREAKAGE / DAMAGE /
WRONG ORDER DELIVERY)
1. Please read our return and refund policy which is strictly for breakage / damage / wrong order delivery of our items in transit.
2. Kindly contact us if there is item breakage / damage / wrong order delivery of our items in transit.
3. Return item can be made to our address below :
Goodwill Everest Sdn. Bhd. Lot 6, Lorong CJ 1/1a, Kawasan Perindustrian Cheras Jaya, 43200 Cheras, Selangor Darul
Ehsan, Malaysia